Governance

IT governance establishes policies, procedures, and decision-making frameworks that ensure IT activities support the organisation's strategic objectives. It addresses questions like: Which projects should we fund? What risks are acceptable? How do we measure IT's contribution to business value? In ITIL® 5, governance is a component of the Service Value System with three activities: Evaluate (assess current state), Direct (set direction), and Monitor (ensure compliance). COBIT provides a complementary governance framework. Effective governance balances innovation with risk management, ensuring IT investments deliver value while maintaining security, compliance, and operational stability.