Service Catalogue

The service catalogue provides a customer-facing view of available IT services. It includes service descriptions, SLA targets, pricing, ordering procedures, and support hours. It's the 'menu' that users and customers consult when they need IT services. In ITIL® 5, the service catalogue is part of the Engage activity — it communicates what services are available and how to request them. A well-designed catalogue reduces service desk calls and enables self-service. Service catalogues can be technical (showing dependencies and components for IT staff) or business-facing (showing services in business terms for customers).