Workaround

Workarounds are documented in the known error database and used by the service desk to restore service quickly while problem management works on a permanent fix. A good workaround restores business function even if the underlying issue persists. Workarounds should be clearly documented with step-by-step instructions, applicability criteria, and any limitations. They are temporary by nature — problem management should continue pursuing root cause elimination. In ITIL® 5, workarounds are managed through the error control activity of problem management.