ITIL® Foundation Certification Training (Version 5)
Earn your ITIL® Foundation (Version 5) certification with 16 hours of live expert-led training. Covers digital product and service management, the ITIL Service Value System, four dimensions, guiding principles, and 34 management practices — fully aligned to PeopleCert's latest exam.
This Course Includes:
Flexible Self Learning
Access structured e-learning content that lets you prepare at your own pace, anytime and anywhere
Exam Ready Practice
Ace the ITIL® exam with realistic simulation exams, mock tests, and 200+ curated practice questions
Official Accredited Content
Learn using PeopleCert-accredited study materials along with lifetime access to official courseware
Instructor-led Training
Kickstart your IT Service Management career with 16 hours of live, instructor-led ITIL® 5 Foundation training
Exam fee included
Course fee covers the ITIL®5 Foundation exam voucher along with secure online proctoring
First Attempt Success
World-class ITIL®5 Foundation exam preparation designed to help you clear the certification on your very first attempt
Instructor
Certified Expert Instructor
Professional instructor with extensive experience in IT Service Management. Certified professional who combines deep subject knowledge with hands-on experience in real-world projects. Passionate about teaching and helping students succeed in their certification journey and career advancement.
Certified Trainers
100%
Industry Certified
Limited Seats
85%
Batch Capacity Filled
Success Rate
97%
Certification Success
Salary Impact
40%
Average Increase
Course Highlights
- Globally recognized certification
- Business-aligned skills
- Practical case studies
- Exam preparation support
- Career growth assured
Career Outcomes
- IT Service Management Manager
- IT Service Management Process Analyst
- Service Desk Leader
- Business Transformation Specialist
- IT Service Management Operations Head
Our Guarantees
- Quality-first training
- Certified instructors only
- Practical learning focus
- Exam preparation assurance
- Continuous career support
500+
Companies Hiring
22,450+
Active Learners
50+
Countries
5.0 / 5
Student Rating
What you will learn
About this course
ITIL® Foundation (Version 5) is the world's leading IT Service Management certification, adopted by over 2 million professionals globally and used by 82% of Fortune 500 companies. This entry-level course gives you a structured understanding of how modern organizations design, deliver, manage, and continually improve digital products and IT services.
The course is built on the ITIL 5 Service Value System — a holistic operating model that integrates guiding principles, governance, the service value chain, 34 management practices, and continual improvement into a single coherent framework. You will explore the four dimensions of service management (Organizations & People, Value Streams & Processes, Information & Technology, and Partners & Suppliers) and learn how they apply across every stage of the service lifecycle.
ITIL Version 5 introduces a significant evolution from ITIL 4, with stronger emphasis on digital product management, AI integration, value stream mapping, and a product-and-service-centric operating model. It is designed for the realities of today's digital-first, AI-enabled enterprise environments and integrates seamlessly with DevOps, Agile, Lean, and PRINCE2 frameworks.
CertScope's ITIL Foundation training is delivered by PeopleCert-accredited expert trainers with 20+ years of ITSM experience. The course includes the official PeopleCert exam voucher, ITIL Foundation eBook, 200+ practice questions, and 2 full-length simulation exams — everything you need to pass the ITIL Foundation exam on your first attempt.
Learning Path
Step 1: No Prerequisites — Enroll & Get Started
Day 1The ITIL Foundation course has no prerequisites — it is open to all IT and business professionals. Enroll in CertScope's PeopleCert-accredited ITIL Foundation training, choose your preferred batch (weekday evenings, weekends, or 2-day intensive), and gain immediate access to the official ITIL Foundation eBook and pre-course study materials.
Step 2: Complete 16-Hour Live ITIL Foundation Training
2 DaysAttend 16 hours of live expert-led training covering all ITIL Foundation exam syllabus topics: key concepts of digital service management, the four dimensions, the seven guiding principles, the ITIL Value System (IVS), the Service Value Chain, value stream mapping, 34 management practices, AI governance, and continual improvement. Delivered by ITIL-certified expert trainers with 20+ years of ITSM implementation experience.
Step 3: Practise with 200+ ITIL Foundation Questions
3–5 DaysBuild exam confidence with 200+ ITIL Foundation practice questions, two full-length 40-question mock exams under timed conditions (60 minutes, closed-book), topic-wise quizzes on guiding principles, value chain activities, and practice purposes, and trainer-guided review sessions. The ITIL Foundation exam is closed-book — depth of understanding matters more than memorization of definitions.
Step 4: Pass the ITIL® Foundation Exam
1 DaySit the ITIL Foundation (Version 5) exam: 40 multiple-choice questions, 60 minutes, closed-book, delivered online by PeopleCert with remote proctoring. The passing score is 65% (26/40). Exam is available 24/7, fully self-scheduled, and results are shown immediately after submission. The exam can be taken from home with a stable internet connection and webcam.
Step 5: Receive Your ITIL® Foundation Certification
ImmediateUpon passing, your ITIL® Foundation (Version 5) certification is issued by PeopleCert and added to your PeopleCert digital profile — verifiable via the PeopleCert public registry. Share it as a verified credential on LinkedIn. ITIL is used by 82% of Fortune 500 companies and recognized globally across IT, banking, healthcare, telecoms, and government. ITIL-certified professionals earn 18–40% more than non-certified peers.
Step 6: Advance — ITIL Managing Professional & Strategic Leader
OngoingITIL Foundation is the gateway to the full ITIL certification framework. Progress to ITIL Practice Manager (15 individual practice certifications), ITIL Managing Professional (4 modules: Create Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct Plan & Improve), or ITIL Strategic Leader (2 modules: Digital & IT Strategy and Direct Plan & Improve). Completing all streams leads to the ITIL Master designation.
The CertScope Advantage
PeopleCert Accredited Training
CertScope delivers PeopleCert-accredited ITIL training. Your course completion certificate meets the accredited training requirement recognized globally for ITIL certification.
ITIL-Certified Expert Trainers
Learn from practitioners with 20+ years of ITSM experience who have implemented ITIL frameworks across global enterprises — not just instructors who teach from a slide deck.
ITIL Version 5 Aligned Content
Fully updated curriculum covering the latest ITIL Foundation (Version 5) exam content, including AI integration, digital product management, and the updated Service Value System.
High First-Attempt Pass Rate
Structured lessons, 200+ practice questions, and 2 full-length simulation exams ensure strong exam readiness. Most CertScope learners pass the ITIL Foundation exam on their first attempt.
Exam Fee & Official eBook Included
Your course fee covers the PeopleCert exam voucher, online proctoring fee, and official ITIL Foundation training materials — no hidden costs.
Lifetime Access to Resources
Get lifetime access to recorded sessions, study notes, practice questions, and a learner community to stay current as ITIL evolves and earn your renewal CPD points.
Course Demand & Market Insights
Top Industries Hiring
Top Companies Hiring
Salary & Career Outcomes
ITIL® certified professionals earn 20% more than non-certified ITSM peers
| Role | USA | UK | India | UAE |
|---|---|---|---|---|
| IT Service Manager | $90K–$120K | £55K–£75K | ₹12–20 LPA | AED 200K–320K |
| Service Desk Manager | $75K–$100K | £45K–£65K | ₹8–15 LPA | AED 160K–260K |
| ITSM Consultant | $100K–$140K | £65K–£90K | ₹18–30 LPA | AED 260K–380K |
| IT Governance Lead | $110K–$145K | £70K–£95K | ₹20–35 LPA | AED 280K–400K |
| IT Director | $140K–$180K | £85K–£120K | ₹35–60 LPA | AED 350K–520K |
* Salary ranges are approximate and vary by experience, location, and employer. Sources: Glassdoor, LinkedIn Salary Insights, PayScale 2026.
Why Get ITIL® 4 Foundation Certified in 2026?
- ITIL® 4 aligns IT services with business outcomes using the Service Value System
- Globally recognised by organisations using ServiceNow, BMC Remedy, and JIRA Service Management
- Foundation for all advanced ITIL® modules: CDS, HVIT, DSV, DPI, and DITS
- Enables IT teams to speak the same language as business stakeholders
Is ITIL® 4 Foundation Right for You?
This course is for you if…
- IT service desk, support, and operations professionals seeking a recognised framework credential
- IT managers and team leads responsible for service delivery and SLA management
- Project managers working in IT environments who collaborate with service teams
- Business analysts and consultants advising on digital transformation and ITSM
- Anyone seeking entry into the ITIL® certification pathway for senior ITSM roles
You may want to reconsider if…
- Pure software developers with no involvement in service management or support functions
- Those looking for a technical infrastructure credential — ITIL® is a management framework, not a technical cert
Your Career Before & After
Before
Before ITIL® 4
Typical role
IT Support Analyst / Help Desk
Salary range
$55K–$72K
Common challenges
- Reactive firefighting with no structured framework
- Difficulty communicating IT value to business
- No clear path to senior ITSM roles
After Certification
After ITIL® 4
Typical role
ITSM Manager / Service Delivery Manager
Salary range
$80K–$110K
What you gain
- Structured approach to service management
- Recognised framework language for business alignment
- Clear pathway to advanced ITIL® modules and leadership roles
Tools & Technologies Covered
Exam Preparation Tips
- 1
Focus on the Four Dimensions of Service Management — they appear in many exam questions
- 2
Know the Service Value Chain activities and how they interconnect: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- 3
Understand the difference between practices (34 of them) and processes in ITIL® 4
- 4
Learn the 7 Guiding Principles — 'Focus on value', 'Start where you are', 'Progress iteratively' etc.
- 5
The exam has 40 questions, 26 correct needed to pass — time management is critical
- 6
Know the purpose and key activities of Incident Management, Problem Management, and Change Enablement
- 7
ITIL® 4 embraces Agile, DevOps, and Lean — don't treat it as a rigid waterfall framework
Sample Exam Questions
Success Stories
“ITIL® 4 Foundation gave Tariq a framework to restructure the entire IT support function. Ticket resolution time dropped by 45%.”
Tariq Hussain
IT Service Manager @ Emirates NBD
“Used ITIL® 4 to align IT services with business outcomes. Promoted from service desk lead to SDM in 8 months.”
Yvonne Ndukwe
Service Delivery Manager @ MTN Nigeria
“ITIL® 4 certification helped Thomas win three consecutive consulting contracts with Tier 1 German banks.”
Thomas Bergmann
ITSM Consultant @ Accenture Germany
Standardise ITSM Across Your Team?
We deliver ITIL® 4 Foundation training for IT support, operations, and service management teams. Customised delivery aligned to your existing ITSM tools and service model.
Learning objectives
Service management concepts
Understand the core principles of service management, including what constitutes a service, its components, and the value it delivers to stakeholders.
Service Value System
Learn how the Service Value System enables organisations to design, deliver, and manage services through the value chain, guiding principles, and governance.
Four dimensions of service management
Gain insight into the four key dimensions of service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Adopt the ITIL 4 guiding principles to build the right mindset for applying ITIL practices and tailoring them to organisational needs.
Service Value Chain
Understand how the Service Value Chain supports value creation by optimising organisational activities and effectively using resources.
ITIL practices
Apply ITIL 4 practices to align ways of working with business strategy, enhancing service design, delivery, and user support.
Service Level Agreements
Learn how SLAs define service expectations, manage service quality, and support effective service level management.
Understand ITIL5 Foundation Certification Framework
Gain clear knowledge of guiding principles, service value system, and practices that form the backbone of modern service management
Course curriculum
Key Concepts of Digital Product & Service Management
Understand the foundational ITIL terminology — service, value, utility, warranty, and how digital product management fits into the ITIL Value System.
- What is IT service management and why ITIL is the global standard
- ITIL Version 5 vs. ITIL 4: key changes and what's new
- Key concepts: service, product, value, utility, warranty, outcome vs. output
- Service offerings: goods, access to resources, and service actions
- Cost and risk from the customer's perspective
Service Relationships
Understand how organizations, providers, consumers, and vendors interact — and the three types of service relationships that drive value co-creation.
- Organizations, providers, consumers, and vendors: roles and responsibilities
- Service consumer roles: customer, user, and sponsor
- The Service Relationship Model: how services flow between provider and consumer
- Three types of service relationships: Basic, Cooperative, and Collaborative
- The Service Journey: from initial engagement to continual value realization
- Service quality, service levels, and service level agreements (SLAs)
The ITIL Guiding Principles
Apply the seven guiding principles that underpin every ITIL practice — the universal decision-making heuristics for IT service management.
- Focus on value: connect every action to value creation for customers and stakeholders
- Start where you are and progress iteratively with feedback
- Collaborate and promote visibility: break silos and make work transparent
- Think and work holistically: no practice or service operates in isolation
- Keep it simple and practical; optimize and automate repeatable tasks
- Using automation and AI to amplify guiding principle outcomes
The ITIL Value System & Governance
Understand the ITIL Value System as the overarching model that connects demand to value, and how governance directs the organization.
- Components of the ITIL Value System: guiding principles, governance, value chain, practices, and continual improvement
- How the ITIL Value System transforms opportunity and demand into value
- Governing bodies and governance structures in ITSM organizations
- Governance of digital technology: policies, direction, and accountability
The Four Dimensions of Service Management & AI
Apply the four dimensions model holistically — and understand how AI and automation are reshaping each dimension in ITIL Version 5.
- Dimension 1 — Organizations & People: culture, roles, and workforce capabilities
- Dimension 2 — Information & Technology: data management, AI tools, and digital platforms
- Dimension 3 — Partners & Suppliers: contracts, integration, and supplier relationships
- Dimension 4 — Value Streams & Processes: workflow design and process optimization
- External factors (PESTLE) and ITIL AI governance: responsible AI in IT service management
Value Chain, Lifecycle Activities & Management Practices
Map how the six Service Value Chain activities work together with management practices to deliver consistent, high-quality services.
- Introduction to the ITIL product and service lifecycle
- The six Service Value Chain activities: Plan, Engage, Design & Transition, Obtain/Build, Deliver & Support, Improve
- How value chain activities combine into value streams for different service scenarios
- ITIL management practices overview: 34 practices across three categories
- Key practices in depth: Incident Management, Problem Management, Change Enablement, Service Desk, and Service Level Management
- ITIL and DevOps integration: accelerating the value chain with DevOps principles
Value Stream Mapping & Management
Understand value stream mapping as a powerful tool for identifying waste, improving flow, and delivering faster outcomes across the service lifecycle.
- Key concepts of value stream mapping and management
- How to map a value stream: current state vs. future state
- Identifying waste, delays, and bottlenecks in IT service delivery
- Using value stream management to improve flow and service outcomes
Continual Improvement
Apply the ITIL Continual Improvement Model to drive ongoing service and practice improvements across the organization.
- The ITIL Continual Improvement Model: seven steps from vision to measurement
- The improvement register: capturing, prioritizing, and tracking improvements
- Continual improvement within the ITIL Value System and its role in the organization
- Metrics, KPIs, and measurement frameworks for service improvement
ITIL Integration with DevOps, Agile & PRINCE2
Understand how ITIL Version 5 integrates with DevOps, Agile, and PRINCE2 to create a unified, modern IT delivery and governance model.
- ITIL and DevOps: complementary frameworks for fast, stable service delivery
- ITIL and Agile: aligning iterative delivery with service management best practices
- ITIL and PRINCE2: combining service management governance with structured project delivery
ITIL Foundation Exam Preparation
Consolidate all syllabus topics with targeted practice questions, a full mock exam, and a walkthrough of the closed-book PeopleCert exam format.
- ITIL Foundation exam format: 40 MCQ, 60 minutes, 65% pass score (26/40), closed-book, PeopleCert online proctored
- High-frequency exam topics: guiding principles, four dimensions, value chain activities, and practice purposes
- Full mock exam (40 questions) with trainer-guided answer explanations
- Post-certification: ITIL Practice Manager track, Managing Professional path, and CPD renewal
Explore Our Schedules
8 Results
Jul 18 - Jul 26, 2026
15/20 enrolled
PeopleCert Certified
Jul 20 - Jul 22, 2026
18/20 enrolled
Pearl Quan
Jul 20 - Jul 23, 2026
15/20 enrolled
PeopleCert Certified
Aug 8 - Aug 16, 2026
14/20 enrolled
Certified Expert Instructor
Aug 8 - Aug 16, 2026
13/20 enrolled
PeopleCert Certified
Aug 10 - Aug 13, 2026
16/20 enrolled
PeopleCert Certified
Aug 17 - Aug 19, 2026
13/20 enrolled
Pearl Quan
Aug 24 - Aug 27, 2026
16/20 enrolled
Certified Expert Instructor
Request more information
Talk to our course advisors and get personalized guidance on curriculum, pricing, and batch schedules.
- Personalized course guidance
- Flexible payment options
- Group & corporate discounts
- Download course brochure
Prerequisites
- No formal prerequisites — the course is open to all levels
- Basic familiarity with IT terminology is beneficial but not required
- Suitable for both beginners and experienced IT professionals transitioning from ITIL 4
Who this course is for
- IT professionals and IT managers seeking ITIL® Foundation certification
- Service Desk Analysts and IT Support professionals
- Service Delivery Managers and ITSM Managers
- IT Operations, Change, and Incident Managers
- Business Analysts and Process Owners working in IT-enabled services
- DevOps, Agile, and project management professionals expanding into ITSM
- ITIL 4 certified professionals transitioning to ITIL Version 5
- Anyone looking to build a career in IT service management
About Course Team
Mr Hussam Al-Adl
Course Director & Senior Consultant
Tony Albert
Director of ITSM & Cybersecurity Programs
Thomas Komban
Project Management & IT Service Management Consultant, Trainer and Coach
Student reviews
Suresh Krishnamurthy
IT Service Manager, Wipro
The ITIL 4 Foundation training was exceptional. The instructor explained the Service Value System and guiding principles with real enterprise examples that made abstract concepts tangible. I cleared the exam with a score well above the passing threshold.
2026-05-05
Charlotte Evans
Service Desk Manager, BT Group
Brilliant ITIL 4 training that goes far beyond memorization. The instructor helped us understand how the four dimensions of service management apply to our daily work. The practice exams were almost identical in difficulty to the real thing.
2026-05-10
Hassan Al-Dosari
IT Operations Lead, SABIC
This ITIL 4 Foundation course was exactly what our team needed. The instructor connected every practice to real operational scenarios, making it easy to see how ITIL applies in our manufacturing IT environment. All five of us who attended passed the exam.
2026-05-13
Pooja Mehta
ITSM Consultant, Atos
Well-structured ITIL 4 Foundation training with strong emphasis on the service value chain and continual improvement. The instructor was very experienced and handled complex questions with ease. The study materials provided were comprehensive and exam-focused.
2026-05-19
Robert Kim
Infrastructure Manager, Samsung SDS
The best ITSM training I have taken in my 15-year career. The instructor made ITIL 4 come alive by comparing it to ITIL v3 and showing how the framework has evolved. The co-creation of value concept and service relationships were explained brilliantly.
2026-05-24
Anika Banerjee
Change Manager, Capgemini
CertScope's ITIL 4 Foundation course is hands down the best in the market. The interactive quizzes after each module reinforced the learning, and the instructor's trick questions in mock exams prepared me for the actual exam's tricky wording.
2026-05-29
Daniel Okonkwo
IT Service Delivery Lead, MTN Group
Thorough ITIL 4 Foundation training that covers all 34 practices and the Service Value System comprehensively. The instructor was patient and ensured everyone understood each concept before moving forward. Great value for the price.
2026-06-04
Siti Nurhaliza Rahman
IT Governance Analyst, Maybank
I took this course to upgrade from ITIL v3 to ITIL 4 and the transition was seamless. The instructor highlighted all the key differences and new concepts clearly. The guiding principles module was my favorite and I apply those principles daily now.
2026-06-08
Frequently asked questions
Find ITIL® Foundation Certification Training (Version 5) in Other Top Cities
Fast Filling Schedule
7/20/2026 - 7/22/2026
1:00 PM - 7:00 PM • UTC
Online Classroom