ITSM is a set of activities performed by an organisation to manage IT services and make them more efficient; it streamlines the primary phases which are designing, planning, delivering, managing and improvement of processes.
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Earn your ITIL® Foundation (Version 5) certification with 16 hours of live expert-led training. Covers digital product and service management, the ITIL Service Value System, four dimensions, guiding principles, and 34 management practices — fully aligned to PeopleCert's latest exam.
by Certified Expert Instructor
