SIAM

SIAM addresses the challenge of managing IT services when delivery is split across multiple internal teams and external vendors. It provides a governance model, integration layer, and management framework for multi-supplier environments. The SIAM model typically includes a customer organisation, a service integrator (internal or external), and multiple service providers. The integrator coordinates end-to-end service delivery across all providers. SIAM is increasingly important as organisations adopt multi-cloud strategies and outsource to multiple specialist vendors.