Known Error

A known error is created when problem management has identified the root cause of a problem and documented a workaround or permanent fix. The known error record allows the service desk to resolve future occurrences faster. The Known Error Database (KEDB) is a critical knowledge resource — it bridges problem management and incident management by providing proven solutions to known issues. Known errors remain in the database until a permanent fix is implemented and verified. They may also be raised proactively based on vendor advisories or test findings.