Monitoring and Event Management

Monitoring detects events — any change of state that has significance for IT service management. Events are classified as informational, warning, or exception, with each type triggering different responses. Modern monitoring uses AIOps, machine learning, and correlation engines to process thousands of events per second and identify meaningful patterns. This enables proactive incident prevention rather than reactive response. Effective monitoring covers infrastructure, applications, security, and business processes — providing end-to-end visibility across the technology stack.